Please check our Frequently Asked Questions before submitting a support request.


How can I contact Mediaware?
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You can contact Mediaware via mail, email, telephone or fax. The Head Office is based in Canberra, Australia and works Australian office hours (Monday to Friday, 08:30 to 17:30 EST) and observes all Australian public holidays. See Contact Mediaware.

Why choose Mediaware's Defense Products and Solutions?
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Explain the architecture of your D-VEX System?
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What maintenance/support/upgrade contracts do you offer with your products?
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Is there a North American Representative I can contact?
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What Video standards do you support?
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Is Mediaware able to service international markets?
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Can I obtain a demo versions of your products?
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Do you provide products or support in a language other than 'English'?
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Does Mediaware hold any industry recognized certification?
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Where can I find pricing information for Mediaware products and support?
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What product licensing arrangements does Mediaware offer?
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My company is located outside Australia; can I still trial and buy the product?
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